Refund and Return Policy | PurePariz

Effective Date: July 4, 2025

At PurePariz, we strive to ensure that every customer is fully satisfied with their purchase of our high-performance PC accessories. However, we understand that sometimes a product may not meet your expectations. This Refund and Return Policy outlines our process for returns, exchanges, and refunds, ensuring a seamless experience for customers worldwide.

Whether you’re purchasing mechanical keyboards, gaming mice, RGB lighting systems, or any other peripheral from www.purepariz.com, we are committed to delivering excellent after-sales support and honoring your rights as a customer.

🔁 1. General Return Policy

We accept returns within 14 days from the date you receive your order. To be eligible for a return:

  • The item must be in unused, undamaged condition and in its original packaging.

  • All accessories, manuals, labels, and tags must be included.

  • A valid proof of purchase (order number or invoice) must be provided.

Note: Returns requested after 14 days or for used items may be rejected at our discretion.

💸 2. Refund Guidelines

If your return is approved, we will process a refund to your original payment method (e.g., PayPal, Visa, MasterCard). The refund timeline is typically 5–7 business days after we receive and inspect the returned item.

Refund includes:

  • Full product cost (excluding shipping unless the return is due to a PurePariz error)

  • Shipping refund if the item was damaged, defective, or incorrect

Refund does not include:

  • Return shipping costs (unless the product is faulty or the wrong item was delivered)

  • Lost or damaged returns due to incorrect packaging by the sender

🔄 3. Exchanges

We allow product exchanges under the following conditions:

  • The product is in brand-new condition.

  • The exchange is for the same product in a different color, size, or model (if available).

  • A request is made within 14 days of receiving the item.

Exchanges may be subject to inventory availability. If a suitable replacement is unavailable, we will offer a refund or store credit.

🚚 4. Return Shipping Instructions

You are responsible for securely packaging and shipping the return unless:

  • The item was defective, damaged, or incorrectly shipped.

  • In these cases, we will issue a prepaid return label.

We recommend using a trackable shipping service and purchasing shipping insurance. PurePariz is not liable for items lost or damaged during return transit.

Returns should be shipped to:

Returns Department
PurePariz
53 Crown Street, London, United States
📞 070 3001 7079

⚠️ 5. Non-Returnable Items

Certain items are non-refundable and non-returnable:

  • Products marked as Final Sale

  • Items damaged due to improper handling or misuse

  • Gift cards, software downloads, and personalized items

If you’re unsure about an item’s eligibility for return, please contact our support team before sending it back.

✅ 6. How to Initiate a Return

To request a return or refund, please follow these steps:

  1. Email info@purepariz.com with your order number, a brief explanation of the issue, and clear photos if the product is damaged.

  2. Wait for confirmation and return instructions from our customer service team (usually within 1–2 business days).

  3. Ship the item as instructed and keep your tracking number for reference.

  4. Once we receive and inspect the return, you’ll be notified regarding the refund or exchange status.

🔐 7. Quality Assurance and Customer Support

All our PC accessories undergo quality assurance testing before shipment. However, if you believe your item is faulty or not as described, we will handle your return or exchange with top priority.

We believe in excellent customer service, so please don’t hesitate to reach out — whether you need help returning a product, understanding your options, or asking about warranty coverage.

📩 Contact Information

If you have questions about this Refund and Return Policy, please contact our customer care team:

We aim to respond to all inquiries within 24–48 hours during regular business days.

📝 Policy Updates

We may update this policy from time to time to reflect changes in our services or legal obligations. The most current version will always be posted at www.purepariz.com.

Last updated: July 4, 2025